The Environment Agency’s Mapping and Modelling team in the Flood and Coastal Risk Management (FCRM) directorate have commissioned SYSTRA, an independent consultancy, to conduct an online survey on their behalf. The survey seeks to understand:

  • How customers access, use and perceive recorded flood information for an area or properties in England; and
  • What improvements you would like to see in how this information is accessed and provided.

By completing the survey, you will be helping the Environment Agency to improve the customer experience of accessing and using recorded flood information. A statement from the Environment Agency regarding this research is attached at the bottom of this email.

The survey will be available to complete until 9am on Monday 19th September 2022. To share your views, you can click on the link below.

The survey will take on average 15 minutes to complete. This could be slightly longer if you access recorded flood information in many different ways, or slightly shorter if you use fewer ways.  All the information you provide will be confidential and anonymous.

You may have accessed recorded flood information in several ways. Common methods include:

  • Internal channels, such as Mapping tools and applications; the Incident Management portal; and data held in Area teams; and
  • Downloading datasets of the Agency’s Recorded Flood Outlines, Historic Flood Map or raw remotely sensed images using the Environment Agency or DEFRA websites (e.g. DEFRA Data Services Platform;

We would greatly appreciate your time to complete the survey and share your views on the service. Please also feel free to pass this link on to others who may access/use recorded flood information and who you feel may be interested in the survey.

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